Refund policy

At Lorae, we want you to shop with confidence. We offer a 15-day return policy on eligible luxury designer handbags, accessories, and other qualifying purchases. 

Returns & Eligibility (Only For All kinds of Bags, Accessories and Jewelry)

Eligible items may be returned within:

  • 15 days from the date of delivery.

To qualify for a return:

  • Item must be in original, unused, saleable condition
  • All original tags, packaging, authenticity cards, and accessories must be attached and included.                                                                                                             
  • Item must not show any signs of wear, use, odor, alterations, or damage

All returns are subject to inspection, verification, and approval by Lorae.

Refunds, Store Credit, Exchanges

We want your shopping experience to be as smooth and convenient as possible. Once your return has been received, inspected, and approved, we offer the following options:

  • Full Refund: Eligible returns may receive a full refund to the original form of payment.
  • Store Credit: Choose store credit to use toward a future purchase at Lorae.

Refunds are processed following approval of the returned merchandise. All returned items must meet our return eligibility requirements.

Our goal is to provide a straightforward and transparent return experience while maintaining the quality and authenticity standards of our luxury designer merchandise.

Final Sale Items

The following are final sale and not eligible for return:

  • Items marked Final Sale
  • Promotional or discounted items

Authentication & Condition Protection

All items sold by Lorae are guaranteed authentic and undergo a thorough authentication and documentation process prior to sale.

To protect both our customers and our business:

  • Each item is photographed, documented, and verified prior to shipment
  • Returned items are carefully inspected and matched against original records
  • Any item returned that does not match its original condition or documentation will be refused or subject to partial store credit

Items with removed, altered, or tampered tags will not be accepted.

High-Value Item Verification

Returns on handbags and accessories valued over $1,500 may be subject to additional verification and inspection procedures prior to approval.

Return Shipping (Online Orders)

At Lorae, we strive to make the return process simple and convenient for our customers.

  • Prepaid Return Label: Lorae provides a prepaid return shipping label for approved returns at no additional cost to the customer.
  • Easy Return Process: Once your return request has been approved, we will email you a return shipping label along with instructions for sending your item back.
  • Secure Shipping: All returns must be shipped using the prepaid label provided by Lorae to ensure proper tracking and handling.
  • Return Packaging: Items must be securely packaged in their original condition, including all tags, dust bags, designer boxes, authenticity cards, and accessories received with the purchase.
  • Lost, Delayed, or Damaged Returns: Lorae is not responsible for lost, delayed, or damaged return shipments. Customers are encouraged to retain their shipping receipt and tracking information until the return has been received and processed.

All returns are subject to inspection, verification, and approval upon arrival at our facility.

Processing Time

Please allow 10–14 business days from the date your return is received for processing.

Return Abuse & Fraud Prevention

We monitor return activity to protect our customers and our business.

We reserve the right to:

  • Refuse returns that do not meet our policy requirements
  • Limit or deny future transactions from customers exhibiting excessive or abusive return behavior

Thankyou for choosing Lorae. Your satisfaction is our priority, and we’re here to help with any concerns regarding your order